Refund & cancellation policy

Scope

This policy applies to paid SecureSaaS engagements: Cold Wallet Documentation Packages, Transfer Verification Support, Custody Record Reviews, and Multi-sig Ceremony Documentation. It does not cover products we do not sell, software subscriptions, or third-party fees.

Deposit and payment structure

Engagements typically require a 40% deposit on signed engagement letter, with the balance due on delivery of final materials (or on the session date for verification and ceremony work). Quotes state the amounts for your scope.

Cancellation by the client

• Before fieldwork begins (no device inventory, document review, or session preparation started): full refund of amounts paid, minus any non-recoverable third-party booking costs disclosed in advance, if you cancel in writing within five business days of payment and at least three business days before a scheduled on-site visit or verification window.
• After fieldwork or preparation has started: partial refund possible. We deduct fees for time already spent at the hourly equivalent implied by your quote, and any prepared draft materials already delivered. Remaining deposit balance, if any, is returned.
• After final deliverables are accepted: no refund for that engagement’s completed scope.

Rescheduling

Verification windows and ceremony documentation may be rescheduled once without charge if you give at least two business days’ notice. Later notice or repeated reschedules may incur a reschedule fee of ₩150,000 or forfeiture of the session fee if our team was already on-site.

Non-refundable items

• Fees for completed on-site inventory days once performed
• Printed binder production costs after printing has been ordered at your request
• Third-party courier or secure-print charges already incurred
• No-show for a confirmed verification or ceremony slot without notice (session fee retained)

Work already started

Draft binders, findings memos, and partial inventories remain SecureSaaS work product until acceptance terms in the engagement letter are met. If you cancel mid-engagement, you may request copies of drafts already shared with you; unfinished internal notes are not deliverable.

Refund process and timing

Email contact@securesaas.digital with your engagement reference, reason for the request, and payment details used. We confirm eligibility within five business days. Approved refunds are processed to the original payment method within ten business days after approval. Bank processing times may add several days.

SecureSaaS cancellation

If we must cancel due to illness, access denial at your venue, or other cause on our side, we offer a full refund of amounts paid for the unused portion or a rescheduled date at your choice.

Disputes

Unresolved refund questions may be raised under the governing law provisions in our terms of use.

Contact for refund requests

SecureSaaS · 85 Namdaemun-ro, Jung-gu, Seoul 04526 · +82 2-311-6800 · contact@securesaas.digital